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Shipping & Delivery

At Mystery Planet our customers safety is important to us. We want you to have the most accessible, convenient, and safe shopping experience. Our staff follows Australian Government guidelines to ensure good hygiene practices are used when handling your online orders.

Postage & Delivery

Small Items:
Small items usually consists of one small item or multiple small items.

  • Standard Delivery: 5 - 10 business days
    $12.99 AUD flat rate for your entire order.
  • Express Postage: 1 - 5 business days
    $19.99 AUD flat rate for your entire order.

Bulky Items:
Bulky items usually consists of one large item or one large item and multiple small items. This is an item that exceeds a certain size/ weight, for example telescopes.

  • Standard Delivery: 5 - 10 business days
    $49.99 AUD flat rate for your entire order.
  • Express Postage: 2 - 5 business days
    $99.99 AUD flat rate for your entire order.

    Casey's Toys

    Fast Shipping Australia Wide

    • We at Mystery Planet pride ourselves on getting your order in your hands as quick as possible.

    • All items are in stock at our Gold Coast/ Brisbane stores.

    • Dispatch is within 24 hours of placing your order, except on weekends & public holidays. Some late Friday and Weekend orders will be dispatched the following Monday.

    • Standard Delivery is between 5 - 10 business days depending on your location in Australia.

    • Express Delivery is between 2 - 5 business days, however some items may take longer to arrive during busy periods like public holidays.

    • If a bulky item or multiple bulky items are purchased, Mystery Planet may use a different courier service for delivery. You will be contacted by phone or email before we proceed with these new delivery options. Pricing subject to change.

    • A confirmation email will be sent to your email inbox once your order has been shipped. This email will contain your unique tracking number. You can track the progress of your order/ delivery anytime until it has been delivered.

    Delivery Method Options

    Australia Post

    • All orders are delivered by Australia Post.

    • You will receive an e-mail from Australia Post when your order has been collected from our physical store, and another email just before Australia Post delivers to you.

    • This email gives you a parcel tracking link allowing you to track the progress of your order/ delivery at anytime.

    Authority To Leave

    • You may select to authorise the driver to leave your order if you are not at home.

    • Your parcel/s will be placed at your selected location if the delivery address is unattended.

    • You also agree that the order is deemed received once the parcel/s are left at your requested Authority To Leave location.

    Our aim is to deliver your order using the most affordable and reliable delivery methods.

    We use fast, reliable transport companies for the safe delivery of your order and normal courier delivery times apply depending on your location.

    If you have any questions, please Contact Us

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